Turns out that they had been locked out of their own building, and that she needed to borrow my phone. Being a nice and service-minded chap, I was quick to respond! (I’ve just gotten a new phone for renewing my plan with Vodafone – a flat rate plan – pretty much unlimited calls, SMS and data per month)
After I had explained to her how to use my Treo 650, she had to make three calls before anyone could come get her and drive her to the place where she kept her. She politely asked before the second and third call if she could make one more, and I explained that I didn’t pay anything for the calls, so just go ahead.
After she got hold of someone, she thanked me, and they went back to their house. And the strange thing – this event bloody MADE MY MORNING! I felt SO good! Helping people that directly really makes you feel great. When I got in this morning, after biking through the city with “I’ll take that as a yes” by Phil Vassar blazing in my earphones, I felt I had to blog this quickly.
It’s so easy to forget what business is all about: Helping other people. Sure, they pay you for your services, and it isn’t altruistic, but it’s still about helping people – making their lives better.
This is especially easy to forget when you are like me, running a high-volume ecommerce business, dealing with lots of customers, and doing customer support via email only. I simply don’t see our customers face-to-face, and mostly don’t talk to them. This makes them feel slightly less real, and some days, they are just numbers on the sales stats page to me!
I really should hold a contest to get some customer action shots, like ThinkGeek.
I’ve previously only seen it as a marketing thing – something to have on the web site, but new I see that it has a really high value from a motivational standpoint. Watching a glimpse of the lives you improve really is a high-motivator for you, and a great source of energy.
Q: Did you like this post?
Q: Do you not yet own a copy of the book 7 habits of highly effective people?
If the answer to the above questions are yes, then buy it!
I cannot strongly enough recommend this book! Please throw a few bucks my way by purchasing it from my Amazon link on the left.